Call Volume Today
Call Status
Active Calls
No active calls
7-Day Trend
Recent Activity
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Call History
| ID | Customer | Phone | Status | Duration | Date | Actions |
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Support Tickets
| Ticket # | Customer | Subject | Priority | Status | Created | Actions |
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Customers
| ID | Name | Phone | Status | Plan | Actions | |
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Upload PDF Manuals
Drag & drop PDF files here, or click to browse
Maximum file size: 70 MB
Processed Manuals
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Admin Users
| Name | Role | Status | Last Login | Actions | |
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Business Hours
| Day | Open | Close | Closed |
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System Configuration
Test Data Reset
Wipes all calls, tickets, transcripts, summaries, and customers. This cannot be undone.
Submit Feedback or Request
Have an idea, found a bug, or want something changed? Submit your feedback below and the team will review it.
All Requests
What is this system?
Avante Security AI is an AI-powered call handling agent, custom built by Helix Software. It answers incoming phone calls on behalf of Avante Security, handling customer inquiries, account lookups, billing, scheduling, and support ticket creation — all automatically.
How it works
When a customer calls, the custom built AI model from Helix Software answers the call in real time. It can verify the caller's identity, look up their account in the system, handle billing inquiries, schedule service appointments, and create support tickets — all through natural conversation.
Knowledge Base
Upload PDF manuals and documentation to train the AI on your company's specific procedures, policies, and technical information. The system processes and indexes the content so the AI can reference it during calls to provide accurate answers.
Configuration
Manage business hours, greeting messages, and system settings. Configure when the AI agent is available, customize how it greets callers, and adjust system behavior to match your business needs.
User Management
Add and manage admin users who can access this portal. Each user gets their own login credentials and can be assigned different roles. You can activate or deactivate users at any time.
About
Avante Security AI is a custom built AI model from Helix Software, designed specifically for Avante Security's call handling needs. For support or questions about this system, contact your Helix Software representative.